Shipping policy
Shipping Policy
We aim to get your Little Giggles order on its way as quickly as possible.
Order Processing
Orders are processed and dispatched from Auckland, New Zealand.
We aim to dispatch orders within 1–2 business days. Orders placed on weekends or New Zealand public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
New Zealand Shipping
Shipping rates are displayed at checkout before you complete your purchase.
Estimated standard delivery: 3–5 business days after dispatch.
Delivery times are estimates and may vary depending on your location, courier network delays, public holidays and other circumstances outside our control.
Australia Shipping
Little Giggles currently ships online to New Zealand and Australia only. Shipping charges are shown at checkout before you complete your purchase.
Estimated Australian delivery: 7–14 business days after dispatch.
Australian delivery times are estimates and may vary due to customs processing, local delivery services, public holidays and other circumstances outside our control.
Orders delivered to Australia may be subject to customs duties, import taxes, fees or other charges imposed by Australian authorities or carriers. Unless expressly stated at checkout, these charges are not included in the amount paid to Little Giggles and are the responsibility of the recipient.
Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at hello@littlegiggles.baby. We will do our best to update the address before dispatch but cannot guarantee changes once an order has entered fulfilment.
If an order is returned because an incorrect or incomplete address was provided, reasonable redelivery costs may apply.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please contact us at hello@littlegiggles.baby with your order number and details of the issue.
We will work with you and the carrier to investigate and provide any remedy required under applicable consumer law.
Questions
For questions about shipping or your order, please contact:
Little Giggles
Email: hello@littlegiggles.baby