Refund & Returns Policy

We want you to be happy with your Little Giggles purchase. If something isn’t right with your order, please contact us at hello@littlegiggles.baby and we’ll work with you to put it right.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return period. This means you have 30 days from receiving your order to request a return.

To be eligible for a change-of-mind return, your item must be:

• unused and unopened;
• in its original condition and original packaging; and
• accompanied by your receipt or other proof of purchase.

As our products are designed for babies and may be handled or placed in a baby’s mouth, we cannot accept change-of-mind returns once a product has been opened or used, for hygiene and safety reasons.

To request a return, please email hello@littlegiggles.baby before sending anything back. If your return is eligible, we’ll provide instructions and the appropriate return address.

Items returned without contacting us first may not be accepted.

For change-of-mind returns, return shipping costs are the responsibility of the customer and original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives. If your product is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at hello@littlegiggles.baby.

Please include your order details and, where helpful, photos showing the issue so we can assess it quickly.

If there is a problem with your product, we’ll work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances and your rights under New Zealand consumer law.

Where Little Giggles is responsible for the issue and an item needs to be returned, we will cover reasonable return shipping costs.

Our hygiene restrictions apply only to change of mind returns. They do not affect your rights if a product is faulty, damaged or otherwise fails to meet applicable consumer guarantees.

Refunds

A refund may be provided where:

• we have accepted an eligible change-of-mind return under our 30-day return policy;
• a product is faulty, damaged or does not meet the guarantees required under the Consumer Guarantees Act 1993 and a refund is the appropriate remedy; or
• you have received an incorrect item and we are unable to resolve the issue through a replacement or another appropriate remedy.

For change-of-mind returns, the product must meet the eligibility requirements outlined above.

Once we receive and inspect an eligible return, we’ll let you know the outcome. If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after the refund has been issued for your bank or payment provider to process it.

If more than 15 business days have passed since we confirmed your refund, please contact us at hello@littlegiggles.baby.

Exchanges

If you would like to exchange an unopened product, please contact us at hello@littlegiggles.baby within 30 days of receiving your order.

Exchanges are subject to product availability and the same eligibility requirements as our change-of-mind returns.

In some cases, the easiest way to exchange an item may be to return the original item and place a new order once your return has been accepted.

Sale and Clearance Items

Unless otherwise stated at the time of purchase, sale or clearance items are not eligible for change-of-mind returns.

This does not affect your rights if a sale or clearance item is faulty, damaged or otherwise fails to meet the guarantees required under New Zealand consumer law.

Consumer Guarantees Act

Our products come with rights and guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Questions or Returns

To request a return or if you have any questions about a product, refund or order, please contact:

Little Giggles
Email: hello@littlegiggles.baby

Please include your order number and a brief description of your request so we can help you as quickly as possible.